Cancellation & Refund Policy

1. Overview

At EVOLUWEB LLC, we stand behind the quality of our service. This Cancellation & Refund Policy explains your rights and our procedures regarding subscription cancellations and refund requests. This policy should be read in conjunction with our Terms of Service.

2. Free Trial Period

2.1 Trial Duration: Evoluweb offers a 14-day free trial with full access to all features of your selected plan.

2.2 No Payment Required: No credit card or payment information is required to start your free trial.

2.3 Trial Cancellation: You may cancel your trial at any time during the 14-day period without any charges. If you do not upgrade to a paid plan, your account will automatically revert to limited free access after the trial ends.

2.4 Trial Limitations: Free trials are limited to one per individual or organization. We reserve the right to deny free trial access to users who have previously subscribed or who we believe are abusing the trial offer.

3. Subscription Cancellation

3.1 How to Cancel: You may cancel your subscription at any time through one of the following methods:

• Log into your account and navigate to Settings → Subscription → Cancel Subscription
• Email our support team at support@evoluweb.net with your account details
• Call us at (669) 244-4115 during business hours (Monday-Friday, 9 AM - 5 PM MST)

3.2 Effective Date: Cancellation becomes effective at the end of your current billing period. You will continue to have full access to paid features through the end of the period you have already paid for.

3.3 No Partial Refunds: When you cancel, you will not receive a refund for the current billing period unless you are within the 30-day money-back guarantee period (see Section 4).

3.4 Data Retention: After cancellation, your account data will be retained for 90 days to allow you to reactivate your subscription. After 90 days, your data may be permanently deleted in accordance with our data retention policies.

3.5 Reactivation: You may reactivate your subscription at any time by logging into your account and selecting a plan. If you reactivate within 90 days, your previous settings and data will be restored.

4. 30-Day Money-Back Guarantee

4.1 Eligibility: First-time subscribers to any paid Evoluweb plan are eligible for a full refund if requested within 30 calendar days of the initial subscription purchase date.

4.2 Exclusions: The 30-day money-back guarantee applies only to your first subscription payment. It does not apply to:

• Subscription renewals (monthly or annual)
• Accounts that have previously received a refund
• Accounts terminated due to Terms of Service violations
• Add-on services or upgrades purchased separately

4.3 How to Request: To request a refund under the 30-day guarantee, contact us at:

4.4 Required Information: Your refund request must include:

• Your account email address
• Date of subscription purchase
• Brief explanation of your dissatisfaction (optional but helpful)

4.5 Processing Time: Refund requests are typically reviewed and approved within 2-3 business days. Approved refunds will be credited to your original payment method within 7-10 business days, depending on your financial institution's processing time.

5. Refunds for Billing Errors

5.1 Duplicate Charges: If you are charged more than once for the same subscription period, we will immediately refund the duplicate charge(s) upon verification.

5.2 Incorrect Amount: If you are charged an incorrect amount due to a billing error on our part, we will refund the difference immediately.

5.3 Unauthorized Charges: If you believe you have been charged without authorization, contact us immediately at support@evoluweb.net. We will investigate and resolve the issue promptly.

5.4 Reporting Timeline: Billing errors must be reported within 60 days of the charge date to be eligible for review and refund.

6. Refunds for Service Outages

6.1 Service Level Commitment: We strive to maintain 99.9% service uptime. However, we do not guarantee uninterrupted service.

6.2 Extended Outages: In the event of an extended service outage (more than 48 consecutive hours) caused by Evoluweb, we may, at our sole discretion, offer a prorated credit or refund for the affected period.

6.3 Scheduled Maintenance: Scheduled maintenance and announced downtime do not qualify for refunds or credits.

7. Subscription Downgrades

7.1 How to Downgrade: You may downgrade your subscription to a lower-tier plan at any time through your account settings.

7.2 Effective Date: Downgrades take effect at the end of your current billing period. You will continue to have access to your current plan's features until that time.

7.3 No Refunds for Downgrades: Downgrading to a lower-tier plan does not entitle you to a refund of the difference in price for the current billing period.

7.4 Data Limitations: When downgrading, ensure your usage falls within the limits of the new plan. Data exceeding the lower plan's limits may be archived or require deletion.

8. Subscription Upgrades

8.1 How to Upgrade: You may upgrade your subscription to a higher-tier plan at any time through your account settings.

8.2 Immediate Access: Upgrades take effect immediately, and you will have instant access to the higher plan's features.

8.3 Prorated Billing: When you upgrade, you will be charged a prorated amount for the remainder of your current billing period, plus the full price of the new plan for subsequent periods.

9. Annual Subscriptions

9.1 Money-Back Guarantee: Annual subscriptions are eligible for the 30-day money-back guarantee for a full refund of the annual fee.

9.2 Mid-Year Cancellation: If you cancel an annual subscription after the 30-day guarantee period, you will not receive a refund for the unused portion of your annual term. You will retain access to the service through the end of your paid annual period.

9.3 No Auto-Renewal Guarantee: Annual subscriptions will not automatically renew unless you explicitly opt in to auto-renewal. You will receive renewal reminders 30 days and 7 days before your annual subscription expires.

10. Account Termination by Evoluweb

10.1 Terms Violations: If your account is terminated due to violation of our Terms of Service or Acceptable Use Policy, you will not be eligible for a refund of any kind.

10.2 Fraudulent Activity: Accounts terminated for fraudulent activity, abuse, or chargebacks will not receive refunds.

10.3 Service Discontinuation: In the unlikely event that Evoluweb discontinues its service, we will provide prorated refunds for any unused portion of prepaid subscriptions.

11. Chargeback Policy

11.1 Contact Us First: If you have a billing concern, please contact us directly at support@evoluweb.net before initiating a chargeback with your financial institution. We are committed to resolving any legitimate billing issues promptly.

11.2 Chargeback Consequences: Initiating a chargeback will result in immediate suspension of your account. If the chargeback is found to be invalid, your account will remain suspended until the matter is resolved.

11.3 Fraudulent Chargebacks: Fraudulent chargebacks may result in permanent account termination and potential legal action to recover costs, including chargeback fees and legal expenses.

12. Refund Processing Methods

12.1 Original Payment Method: All refunds will be credited to the original payment method used for the purchase.

12.2 Expired or Invalid Payment Methods: If your original payment method is no longer valid, we will work with you to arrange an alternative refund method, such as PayPal or bank transfer.

12.3 Processing Time: Refunds are typically processed within 7-10 business days from approval. Depending on your financial institution, it may take additional time for the credit to appear in your account.

12.4 Currency Conversion: Refunds will be issued in the same currency as the original purchase. Any currency conversion fees charged by your financial institution are your responsibility.

13. Failed Payment and Account Suspension

13.1 Payment Failures: If a scheduled payment fails, we will attempt to process the payment again within 3-5 days.

13.2 Account Downgrade: After multiple failed payment attempts, your account will be automatically downgraded to free/limited access.

13.3 Reactivation: To reactivate your account, update your payment information and pay any outstanding balance.

13.4 No Refunds for Suspended Accounts: If your account is suspended due to failed payment, you are not eligible for a refund for the period during which payment was outstanding.

14. Promotional Offers and Discounts

14.1 Eligibility: Promotional offers and discount codes may have specific eligibility requirements and expiration dates.

14.2 Non-Transferable: Promotional discounts are non-transferable and apply only to the specific account that redeemed them.

14.3 Refund Calculations: If you receive a refund for a subscription purchased with a promotional discount, the refund amount will be based on the discounted price you paid, not the regular price.

15. Tax Refunds

When applicable, sales tax or VAT included in your original payment will be refunded along with the base subscription amount. Tax refunds are subject to applicable tax laws and regulations in your jurisdiction.

15A. Refund Security & Compliance

15A.1 Secure Processing: All refunds are processed through PCI DSS Level 1 compliant payment processors. Your payment information remains encrypted and secure throughout the refund process. We never store your complete credit card information.

15A.2 Identity Verification: To prevent fraudulent refund requests and comply with anti-money laundering (AML) regulations, we may require identity verification for refund requests, particularly for high-value subscriptions or when the request originates from a different source than the original payment.

15A.3 Regulatory Compliance: EVOLUWEB LLC maintains compliance with all applicable financial regulations including KYC (Know Your Customer), AML (Anti-Money Laundering), and consumer protection laws. Refund requests that trigger compliance review may experience additional processing time while verification is completed.

15A.4 Fraud Prevention: Our automated fraud detection systems monitor all refund requests. Accounts with suspicious activity, multiple refund requests, or patterns indicating potential abuse may be flagged for manual review and may be subject to additional verification requirements or denial.

16. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of Evoluweb after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

17. Questions and Support

If you have any questions about this Cancellation & Refund Policy or need assistance with cancellation or refund requests, please don't hesitate to contact us:

Our customer support team is committed to resolving any issues you may have and ensuring your satisfaction with our service.